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What You Need to Know Before You Play

Using 99bg means you agree to the terms set out here. Eligibility depends on your local law and the region you access from — we do not make that determination for you, and we are clear about that from the start.

Jurisdiction-dependent accessAccount holder rightsWallet use conditions: bKash, Nagad, RocketData and privacy scopeContact path for legal queries
99bg What You Need to Know Before You Play
LEGAL CONTACT

Reach Us on Legal and Account Questions

If you have a question about your rights under these terms, how your data is handled, or a dispute related to your account or a wallet transaction, our support team is the direct path. You can reach us through live chat on the 99bg site, by email, or via the account help section. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before contacting us — it speeds up the review.

Team online

Live Chat

Open the chat widget from any page on 99bg. State your account query clearly — include your registered mobile number and the wallet type you used.

Email Support

Send your legal or account query to our support email. Attach any relevant transaction screenshots from bKash, Nagad, or Rocket for faster handling.

Account Help Section

Log in, go to your account settings, and use the Help tab to submit a formal query. This creates a ticket with a reference number you can track.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We collect only what we need to run your account and process your payments. Your bKash, Nagad, or Rocket wallet number is stored to match withdrawal requests to your registered identity — we do not share it with third parties for marketing. Cookies on the 99bg site track session state and page behaviour so the lobby loads correctly on your device. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account data is kept for as long as your account is active and for a period after closure, in line with our internal record-keeping policy. You can request a summary of what we hold.

Account Security

Your account uses a one-time password sent to your registered mobile number at login. Do not share this OTP with anyone — 99bg support will never ask for it.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. No cookie carries your wallet PIN or payment credentials.

Requesting Changes

To correct or remove personal data, contact support via live chat or email. Identity verification is required before any changes are applied to your account record.

Common Questions About Your Rights and Our Terms

These are the questions we hear most often about how our legal terms apply, what your rights are, and what happens when there is a dispute or a data request.

Access depends on your local law and eligible region. We do not determine eligibility for you. Check whether your jurisdiction permits this type of platform before opening an account.

Mismatched wallet identity triggers a verification hold. Submit a copy of your mobile wallet registration details to support and the review usually resolves within a few business days.

Yes. Contact support via live chat or email with your registered mobile number. After identity verification, we will prepare a summary of the account data we currently hold.

Go to the Help tab in your account settings and submit a ticket. Include the transaction reference from your Rocket, bKash, or Nagad app and the amount in question.

Terms are updated on this page when changes occur. Continuing to use your account after an update is posted counts as acceptance. Contact support before using your account if you disagree.

Contact support to request account closure. Your data is retained for a defined period after closure per our internal policy, then removed. Any pending balance must be withdrawn first.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.