Reference

How 99bg Handles Your Personal Information

This page explains exactly what data we collect when you open an account or use a payment method like bKash, Nagad, or Rocket — and how we keep that data secure. Access to our platform depends on your local law and eligible regions.

Account data protectedbKash, Nagad, Rocket payment data handled securelyNo data sold to third partiesYour rights, clearly statedContact us to request changes

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use industry-standard SSL encryption across every page of the site, including the deposit screen where you enter your bKash, Nagad, or Rocket details. Cookies help us remember your session and language preference so you do not have to reset them on every visit. You can manage cookie settings through your browser at any time. We hold your account data only as long as it is needed for the purpose it was collected — or as required by the applicable regulations in your region.

SSL Encryption

Every connection to 99bg uses SSL encryption, protecting the data you submit at login, during payment steps, and when you update account details.

Cookie Control

Session cookies keep your account active. Analytics cookies help us fix issues. You can block non-essential cookies in your browser settings without losing account access.

Data Retention

We keep your account data for the period required by applicable rules. Once that period ends, your data is deleted or anonymised from our active systems.

Change Requests

To correct your name, registered mobile number, or linked wallet details, contact support with your account ID and the update you need. We verify first, then action.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to access, correct, or delete the data we hold on your account, our support team is the direct route. Send your request with your registered contact detail and we will respond through the same channel. Data requests linked to bKash, Nagad, or Rocket payment records may take a little longer to process due to verification steps, but we will keep you updated.

What We Collect and Why We Collect It

99bg Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on 99bg, we collect the information you provide directly — your name, contact details, and the payment method you choose to fund your wallet, whether that is bKash, Nagad, or Rocket. We also collect technical data such as your device type,

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browser, and session activity so we can keep your account running correctly and detect unusual access attempts. Payment data linked to bKash, Nagad, or Rocket transactions is processed to complete your deposit or withdrawal and to verify your identity as required. We do not store your
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full mobile wallet PIN or password. We may share data with payment processors and fraud-prevention services where necessary to complete a transaction or protect your account — never to sell to advertisers. Where you have given consent, we may send account-related communications to your registered contact.
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You can withdraw that consent at any time by contacting our support team. Availability of all services depends on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered Directly

These are the questions we hear most from account holders about how their data is handled. If your question is not here, reach out via live chat or email and our team will respond with a clear answer specific to your account.

We collect your name, contact details, and the mobile wallet you register — bKash, Nagad, or Rocket. We also log device and session data to secure your account.

Transaction references are stored to confirm your deposit or withdrawal. We do not store your full bKash or Nagad PIN, password, or full account credentials at any point.

Yes. Contact our support team via live chat or email, provide your registered account details, and we will prepare a summary of the data we hold on your account.

We share data only with payment processors like those handling bKash, Nagad, and Rocket transactions, and with fraud-prevention services. We do not sell your data to advertisers.

You can update marketing consent in your account settings, or ask our support team to remove you. We action consent withdrawals promptly and stop communications from that point.

We retain account data for the period required under applicable regulations in your eligible region. After that period, data is deleted or anonymised from our active records.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions Info99Bg Glossary

How 99bg Handles Your Personal Information

Data Handling, Cookies and Account Security

Contact Us About Your Privacy

Your Privacy Questions, Answered Directly

01 What personal data does 99bg collect when I open an account?

02 Is my bKash or Nagad payment information stored on your servers?

03 Can I request a copy of the data you hold about me?

04 Does 99bg share my data with other companies?

05 How do I withdraw my consent for marketing communications?

06 How long does 99bg keep my account data after I close my account?

Privacy Policy

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