Reference

What You Agree To When You Use 99bg

These terms set out the rules for every account opened on 99bg — how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

bKash, Nagad, Rocket coveredOne account per personEligibility is region-dependentAccount activity is monitoredTerms may update with notice
99bg What You Agree To When You Use 99bg
HOW WE HANDLE THIS

Account Security and Terms Enforcement

We enforce these terms consistently across every account. Security checks, wallet verification, and withdrawal reviews all follow the same process — no exceptions based on deposit size or payment method. Here is how we handle the areas that matter most to your account.

Wallet Verification

Your bKash, Nagad, or Rocket number is verified against your account before any withdrawal is released. Mismatches are flagged and resolved before funds move.

Account Security

Each account is protected by login credentials you set. We never share your account details. If you suspect unauthorised access, contact us immediately through live chat.

Data Retention

We retain account and transaction records as required by our operating obligations. You can request a summary of your transaction history by contacting support.

Terms Change Process

Any update to these terms is communicated to your registered contact before it takes effect. You will always have a chance to review changes before they apply to your account.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If any part of these terms is unclear — whether it is about how your bKash deposit is handled, a withdrawal hold, or an account restriction — our support team can walk you through it. We handle account-related queries on a priority basis. Have your registered wallet number ready when you contact us, as it speeds up verification.

Live Chat Open the chat window from any page on 99bg. Agents respond during operating hours and can address account and terms queries directly.
Email Support Send your question with your registered bKash, Nagad, or Rocket number in the subject line. We aim to reply within one business day.
Help Centre Our help centre covers common terms questions — account limits, wallet verification steps, and what happens when a withdrawal is held.

Common Questions About Our Terms

These are the questions we get most often about how our terms work in practice — covering accounts, payments, and what happens when something goes wrong.

Yes. Every deposit method — bKash, Nagad, Rocket — is covered by the same terms. The wallet number you use must match your registered account details for withdrawals to process.

No. Each person is allowed one account only. If we detect duplicate accounts linked to the same person, both may be suspended and balances held pending review.

Contact support before making a withdrawal. We will walk you through the verification steps to update your wallet number so your funds can be released without a hold.

We notify you through your registered contact method before any change takes effect. Continuing to use 99bg after the update date means you accept the revised terms.

Access depends on your local law and the regions we serve. We do not make any guarantee of lawful access; you are responsible for confirming eligibility in your location.

Contact our support team via live chat or email with your registered wallet number. We will pull your account transaction record and share it with you directly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.